Inside Sales Officer

Inside Sales Officer

​Business Solutions & Merchant Acquiring​

Puerto Rico 

General Responsibilities

.The inside sales officer will be responsible for achieving customer acquisition and revenue growth objectives. Will work with the merchant sales officers and partners such as Product & Innovation Through this role, will find client opportunities for the merchant sales officers and work alongside other teams at Evertec. Communicating with prospects, making outbound calls to potential merchants, and following up on leads. · Understanding merchants' needs and requirements and identify sales opportunities. · Answering potential merchants' questions and sending additional information per e-mail. · Routing qualified opportunities to the appropriate merchant sales officer for further development and closure. · Keeping up with products and service information and updates. Responsible for product knowledge to answer merchant questions. · Explaining and demonstrating features of products and services. · Responsible for merchant follow-up and qualifying new leads from social media, landing page, among other marketing efforts. · Have an excellent oral communication and uses best practices in merchant services when interacting with possible prospects and/or clients. · Ensures execution of all key controls including but not limited to SOX controls for role as per assigned roles within established procedures and within approved delegation of authority and authorized limits. Responds to and reviews all escalations or deviations that may be brought to his or her attention. Reports any exceptions to established internal controls and documents any employee. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

Bachelor's degree (B. A.) with a concentration in Sales, Marketing, Advertising, or Business Administration or related field from an accredited four-year college or university. One (1) to two (2) years of experience related to sales goods, products, services, specially associated to financial businesses and customer service. 

Knowledge and Skills Required

Consulting & Solution Builder Identifies needs of clients and offers accurate recommendations. Ability to tell when something needs improvement and provides ideas and recommendations about a situation creatively and assertively. Ability to question, influence and change others minds and behaviors, when the proposed course of action is not according to the plan. Clients and peers come to him/her seeking advice. Uses his/her own expertise to facilitate direction, strategy, decision making, change, and solutions. Ability to analyze complex data, situations, and problems to identify root cause to design and implement the adequate solutions according to the problems or task assigned. Thinks outside the box to address technical issues, managerial situations, employees' performance, financial or business-related situations, according the role assigned. Use creative and innovative thinking to identify and implement solutions in a timely manner, assuring customer satisfaction and business efficiency. Communication Communicate effectively both oral and written in Spanish and English. Speaks correctly, fluently and provide clear information to different audiences in a comprehensive and assertive way, including but not limited to internal and external clients, team members, executives, consultants, among others. Pays full attention and takes time to understand the points being made and demonstrates understanding. Asks questions appropriately and does not interrupt at inappropriate times. Planning & Time Management Ability to organize the activities required to achieve a desired goal. Identifies objectives, resources, milestones, deadlines, and accountable persons. Develops the means required to accomplish the objectives, monitors the steps and resources, and evaluate the results. Ability to organize tasks effectively to finish them on time and with minimum follow up. Complete tasks on assigned due dates. Has the ability to plan and control how to spend the hours in a day to effectively accomplish established objectives and goals. Prioritizes tasks and monitors where the time goes. Expertise on Sales & Negotiation Convince others to buy merchandise/goods or to otherwise change their minds or actions. Knowledge of principles and methods for showing, promoting, and selling products or services; this includes marketing tactics, product demonstration, sales techniques, and sales control systems. Knowledge of human behavior; individual differences in ability, personality, and interests; learning and motivation; psychological observing techniques. Demonstrate social perceptiveness: Being aware of others' reactions and understanding why they react as they do. Show the ability to tell when something is wrong or is likely to go wrong. Complete adequately the sales cycle. Computer Skills Ability to manage proficiently basic functions of the computer and all related devices, such as keyboard, printer, storage, and projectors. Able to work with corporate software, included but not limited to word processing, numerical and statistical applications, presentations, communications software, and applications. 

Additional Information

9-6 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”