Production Support Technician

Production Support Technician

​Operations & Technology

Scheduling 3rd Shift​ 

Puerto Rico 

General Responsibilities

.Monitor applications and processes executed in different environments, such as: Mainframe, Non-Stop and Open Systems, to detect possible problems and assure processes execution according to established schedules. Alert about schedules conflicts in batches (corridas) and failures in procedures. Support transmission of files via FTP's (Data Express, CYBERFUSION and NDM "Connect Direct"). 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

Associate degree or equivalent of two (2) years of college education specialized in IT or Information Systems from an accredited institution. Experience working on technical support areas is desirable. 

Knowledge and Skills Required

Ability to follow logical sequence of events and communicate effectively with technical staff from Programming and other operational areas Problem solving skills in technical areas (systems and applications) Knowledge of the Operations Automated Systems such as: Control M (Scheduling-Mainframe), Control-T, Control-B and CONTROL M/E (Scheduling-Servers). Knowledge of one or more of the following software's: Excel , Power Point and Word. Knowledge of administrative processes, such as: file and record management, transcriptions, forms design and others Customer oriented. 

Additional Information

12:01 am - 8:30 am  

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

The employee must meet the following requirements in order to participate in the recruitment process: 

Minimum of twelve (12) months as a regular employee of the Company in his or her current function.  Obtain a rating of Meets Expectations or Above Expectations in the performance appraisal of the last two years.  No disciplinary actions in the last year of employment.  Compliance with the Company’s Code of Ethics and Standards of Conduct.

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”