Service Center Technician

Service Center Technician

​Operations & Technology

POS HelpDesk​ 

Puerto Rico 

General Responsibilities

Answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. Use service management. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

Associate Degree or Bachelor's, preferably in information's systems or computer technical field. Attitude of service, excellent analysis, teamwork, that has management of writing, spelling, and experience in technical support, Ability to handle and coordinate various tasks correctly, technical knowledge, problem solving skills Ability to adapt to a dynamic and teamwork environment. 

Knowledge and Skills Required

Multitasking skills Excellent oral and written communication skills in Spanish and English. Knowledge in POS terminals preferably Medium knowledge in office 365 package. 

Additional Information

10:00pm-7:00am Jueves-Domingo  

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

The employee must meet the following requirements in order to participate in the recruitment process: 

Minimum of twelve (12) months as a regular employee of the Company in his or her current function.  Obtain a rating of Meets Expectations or Above Expectations in the performance appraisal of the last two years.  No disciplinary actions in the last year of employment.  Compliance with the Company’s Code of Ethics and Standards of Conduct.

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”