Service Representative

Service Representative

​Operations & Technology​

Puerto Rico 

General Responsibilities

Do you want to be part of #TeamEvertec and join the #GeneracionNaranja? Here we will tell you more👇 🔸 Be part of an environment where you can contribute with your creativity, knowledge, and skills. We are the #TechnologyofthePossible; together we can drive innovation and become leaders in the technology industry while creating exceptional experiences for our clients. 🌎 We are Evertec, a leading technology and transaction processing company with a presence in more than 11 countries and serving clients in 26 countries across Latin America and the Caribbean. Our main solutions include payment acquisition for digital commerce, transaction processing, and technological solutions for businesses. Are you ready to shine? 🌟 As a Service Representative your responsibilities will be: •Respond to incoming telephone and web requests, assessing and prioritizing them. •Attempt to resolve issues or direct them to the appropriate support groups within established service levels. •Utilize service management tools effectively. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

What you should bring: •Associate degree or bachelor's, preferably in information systems or a related computer technical field. •Recommended experience in customer service and technical computer work. 

Knowledge and Skills Required

You can make a difference if you have: •Proficient multitasking abilities. •Excellent communication skills in both Spanish and English. •Completed courses in networks and computer maintenance. •Moderate proficiency in the Office 365 suite. •Familiarity with Helpdesk software like CA Service. We provide great benefits, such as: •Scholarship Program •Evertecuniversity •Medical Insurance •Talent Referral Program What can you expect when being part of #TeamEvertec? 🌟 You will belong to an agile and proactive team that understands and anticipates needs to achieve objectives. 💡You will join a culture of continuous improvement and innovation, where we always seek creative ways to exceed expectations. 💪 Your well-being is our priority; we promote an environment where you take care of yourself and others, including your family. 🌈Our teams are collaborative environments where every voice is heard and respected on the path to common success. ✨Leave a unique mark and make a significant impact on each of the projects you take on. Join us and take your talent to the next level! 🚀 #LI-DNI 

Additional Information

monday thrue friday 7:30 am to 4:30pm 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”