Service Representative

Service Representative

​Operations & Technology​

Puerto Rico 

General Responsibilities

The Service Representative (Help Desk) is tasked with delivering technical assistance and support to users experiencing issues with computer systems, hardware, or software. Interaction with users will be conducted via phone and remote connection to identify the root cause and navigate the problem-solving process in a highly customer service-oriented environment. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

A minimum of two years of approved credits from an accredited college or technical school in Computer Sciences or System Information Technology. Also, two years or more of customer service experience. 

Knowledge and Skills Required

• Customer service principles knowledge • Fluent in English and Spanish, both verbal and written • Proficient in Microsoft Office 365 and Internet • Able to speak by phone • Critical thinking and analytical skills • Planning and organizing multiple requests • Data collection and research, analyzes complex information • Attention to detail and creative solutions • Timely problem resolution and alternative solutions • Clear and persuasive speaking in various situations • Strong knowledge of Windows 10 

Additional Information

Mondat to Friday 8:00 a.m. - 5:00 p.m. 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”