Service Representative

Service Representative

​Operations & Technology​

Puerto Rico 

General Responsibilities

Tareas y responsabilidades del Representante de Servicio al Cliente: • Actuar como enlace entre ventas, operaciones y clientes, canalizando y gestionando solicitudes de servicio con las distintas áreas para garantizar el cumplimiento de acuerdos y expectativas. • Aperturar carpetas con especificaciones claras sobre procesos y servicios ofrecidos. • Revisar y actualizar diariamente el inventario de órdenes recurrentes (checklist), asegurando su procesamiento oportuno y dando seguimiento a EDP, TSO, Data Express, Printing Solution, producción y clientes cuando sea necesario. • Registrar y documentar todas las órdenes entregadas a la operación. • Responder con prontitud y profesionalismo a llamadas y correos electrónicos de clientes internos y externos, gestionando servicios según las necesidades. • Hacer seguimiento continuo de órdenes recibidas para proporcionar actualizaciones de estatus a los clientes. • Coordinar la mensajería, asegurando la adecuada organización y archivo de documentos de trámite, como guías de despacho y otros. • Proporcionar reportes, certificaciones y actualizaciones de estatus de órdenes a los clientes que lo requieran. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

Título mínimo de grado asociado. Experiencia previa en servicio al cliente 

Knowledge and Skills Required

• Dominio en el uso de computadoras y herramientas tecnológicas, dominio del teclado. • Dominar el uso de Microsoft Office, incluyendo Excel, Outlook y Word. • Habilidades de comunicación escrita y verbal, gestión de solicitudes y resolución de problemas 

Additional Information

Lunes a Viernes de 4:30PM - 1PM 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”