Service Representative

Service Representative

​Operations & Technology​

Puerto Rico 

General Responsibilities

As a Service Representative your responsibilities will be: •Respond to incoming telephone and web requests, assessing and prioritizing them. •Attempt to resolve issues or direct them to the appropriate support groups within established service levels. •Utilize service management tools effectively. •Manage and coordinate multiple tasks concurrently. •Learn quickly in a dynamic enviroment and teanwork. •Evaluate and interpret requirements. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

What you should bring: •Associate degree or bachelor's, preferably in information systems or a related computer technical field. •Recommended experience in customer service and technical computer work. 

Knowledge and Skills Required

You can make a difference if you have: •Proficient multitasking abilities.•Excellent communication skills in both Spanish and English. •Completed courses in networks and computer maintenance. •Moderate proficiency in the Office 365 suite. •Familiarity with Helpdesk software like CA Service. 

Additional Information

10am 7pm free Wednesday and Sunday 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”