Customer Service Trainer

Short Description

At Evertec, we power the technology that connects millions of people and businesses across Latin America and the Caribbean. If you are looking for a place to innovate, grow, and make an impact, this opportunity is for you.

As a Customer Service Trainer, you will support the Service Center by preparing and delivering training for employees who handle inquiries and requests related to POS terminals. You will strengthen consistent and effective customer service through relevant learning materials, onboarding, refresher sessions, and participant evaluations.

What will you do at this role?

• Identiy training needs related to Service Center operations, products, services, customer service procedures, and system or process changes.
• Design, develop, and update training materials, manuals, guides, and learning resources.
• Coordinate and deliver in-person, virtual, or hybrid training sessions for different employee groups.
• Prepare and refresh training programs when products, functionalities, procedures, policies, or Service Center tools change.
• Evaluate training effectiveness through metrics, assessments, and analysis of learning outcomes.
• Maintain current documentation and knowledge repositories while guiding employees on learning and development matters.

✅ What we are looking for

• Experience in training, facilitation, learning and development, human resources, or a related area.
• Experience designing and delivering training programs, developing educational materials, and evaluating learning outcomes.
• Bachelor's degree in human resources, Education, Business Administration, Communications, or a related field.
• Strong communication, analytical, time-management, and basic computer skills.

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”

Physical Requirements

Education

EXPERIENCE

CERTIFICATES AND LICENSES

Competencies